Refund policy
This Refund Policy ("Policy") applies to all purchases of SmartPips Funding trading programs and related digital services.
SmartPips Funding ("SmartPips", "we", "us", or "our") is a trading brand operated by Acello Ltd, Company Number 12696083, with its registered office at 30 Old Bailey, London, England, EC4M 7AU, United Kingdom.
By purchasing a SmartPips Funding program, you acknowledge and agree to the terms of this Refund Policy.
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1. DIGITAL TRADING SERVICES
SmartPips Funding provides access to digital trading programs and simulated trading environments.
Because our Services may involve the immediate provision of digital access, account creation, account activation, trading credentials, and access to a simulated trading environment, refund eligibility depends on whether the purchased program has been activated or used.
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2. REFUNDS BEFORE ACTIVATION
A customer may request a refund before the purchased trading program has been activated, provided that:
- No trading account credentials have been issued or activated;
- The customer has not accessed or used the trading environment;
- No trading activity has commenced;
- The account has not been transferred, assigned, or shared; and
- No fraud, payment abuse, or other violation of our Terms has occurred.
Refund requests submitted before activation will be reviewed by SmartPips and, where eligible, processed using the original payment method.
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3. NO REFUNDS AFTER ACTIVATION
Once a trading program has been activated, the purchase is generally non-refundable.
This includes situations where:
- Trading credentials have been issued;
- The customer has accessed the trading environment;
- Trading activity has commenced;
- The account has generated trading activity;
- The account has reached a loss limit;
- The account has violated a trading rule;
- The customer has failed or completed the applicable program;
- The customer has not achieved the applicable performance requirements; or
- The customer simply decides not to continue using the program.
Purchasing a program does not create a right to a refund based on trading performance or the outcome of the program.
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4. FAILED OR BREACHED ACCOUNTS
A program that becomes unsuccessful due to reaching an applicable loss limit or violating the Program Rules is considered a completed trading attempt.
Such an account is not eligible for a refund.
This applies regardless of whether the account was unsuccessful shortly after activation or after an extended period of trading.
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5. UNUSED ACTIVATED ACCOUNTS
An activated account remains non-refundable even if the customer does not subsequently place any trades.
Once the digital trading service has been activated or access credentials have been issued, the service is considered provided for the purposes of this Refund Policy, subject to applicable law.
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6. DUPLICATE PURCHASES
If you accidentally purchase the same program more than once, contact our support team as soon as possible.
Where a duplicate purchase has not been activated or used, SmartPips may, at its discretion, refund the duplicate transaction.
Once the duplicate program has been activated or used, it will generally be non-refundable.
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7. TECHNICAL ISSUES
If you experience a technical issue preventing access to an activated program, please contact our support team.
We will make reasonable efforts to investigate and resolve legitimate technical issues.
A technical issue does not automatically create a right to a refund where the purchased program has already been activated.
Where a technical problem is caused by SmartPips and materially prevents the delivery of the purchased Service, we may, at our discretion and subject to applicable law, provide an appropriate remedy such as:
- Restoring access;
- Extending the relevant program;
- Replacing the affected account; or
- Providing another reasonable resolution.
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8. PAYMENT ERRORS
If a payment was processed incorrectly, charged more than once, or otherwise appears to contain a payment-processing error, contact us promptly with the relevant transaction details.
We will investigate legitimate payment errors and take appropriate corrective action.
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9. CHARGEBACKS
Customers should contact SmartPips support before initiating a payment dispute or chargeback where a dispute relates to the Services.
Unauthorised or fraudulent chargebacks may result in the suspension or termination of associated accounts while the matter is investigated.
Nothing in this section limits any rights you may have under applicable law or through your payment provider.
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10. PROMOTIONAL PURCHASES
Discounts, promotional offers, coupon codes, special pricing, or other promotional campaigns may be subject to additional conditions.
Any special refund conditions applicable to a promotion will be disclosed at the time of purchase.
Unless expressly stated otherwise, promotional purchases remain subject to this Refund Policy.
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11. PAYMENT PROCESSING
Approved refunds will generally be returned using the original payment method used for the purchase.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
SmartPips is not responsible for delays caused by third-party payment processors or financial institutions.
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12. HOW TO REQUEST A REFUND
To request an eligible refund, contact SmartPips Funding through the official support channels available on our website.
Your request should include:
- Full name;
- Email address associated with the account;
- Order or transaction number;
- Date of purchase; and
- Reason for the refund request.
We may request additional information to verify the purchase and account status.
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13. REVIEW OF REFUND REQUESTS
All refund requests are subject to review.
SmartPips may verify:
- Purchase information;
- Payment status;
- Account activation status;
- Account access history;
- Trading activity;
- Compliance status; and
- Any applicable Program Rules.
A refund request does not automatically guarantee approval.
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14. CONSUMER RIGHTS
Nothing in this Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights or statutory protections that cannot lawfully be excluded under the laws applicable to you.
Where mandatory law provides a right to cancellation, refund, or another remedy that differs from this Policy, that mandatory right will apply to the extent required by law.
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15. CHANGES TO THIS POLICY
SmartPips Funding may update this Refund Policy from time to time.
Any updated version will be published on our website with a revised "Last Updated" date.
The version applicable to your purchase will generally be the version in effect at the time of your transaction, subject to any mandatory legal requirements.
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16. CONTACT INFORMATION
SmartPips Funding
Operated by Acello Ltd
Company Number: 12696083
Registered Office:
30 Old Bailey
London, England
EC4M 7AU
United Kingdom
Website: smartpipsfunding.com
For refund enquiries, please use the official support channels published on our website.
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IMPORTANT
Please review the selected trading program, Program Rules, Terms of Service, and this Refund Policy before completing your purchase.
By completing a purchase, you acknowledge that once the trading program has been activated, issued for access, or used, it is generally non-refundable, subject to applicable mandatory consumer rights.